Return and Replacement Policy
RC PHONES maintains a customer-focused return and replacement program in support of product quality assurance. This document outlines the terms and conditions applicable to product returns, replacement requests, and refund eligibility.
Eligibility
- Returns are accepted within 30 calendar days from the delivery date.
Return Conditions
RC PHONES maintains a customer-focused return and replacement program in support of product quality assurance. This document outlines the terms and conditions applicable to product returns, replacement requests, and refund eligibility.
- Unused and in original, undamaged packaging.
- Includes all original documentation, components, manuals, tags, and labels.
- Serial numbers must match the original shipment and remain unaltered.
- Items must not be damaged, modified, or tampered with by the customer.
Restocking Fees:
Standard restocking fee: 25%
Increased restocking fee: 50% may apply if:
- Item is functional upon inspection after a defective claim.
- Item is missing original parts or includes substituted components.
- Packaging is tampered with or not in resalable condition.
- Return falls outside of stated eligibility periods.
No refunds for materially different items or mismatched serial numbers.
Shipping and Processing
- Shipping charges for expedited delivery (e.g., overnight, 2-day) and credit card processing fees are non-refundable.
- Customers are responsible for return shipping unless the return is due to an RC PHONES shipping error or a verified product defect.
- Products damaged in transit must be reported within two (2) business days of delivery and include all original packaging and documentation.
- If a product is verified as defective or Dead on Arrival (DOA), a replacement will be provided.
- If no defect is found, a 50% RMA processing fee will apply.
Return Procedure (RMA Process)
- Customers must request a Return Merchandise Authorization (RMA) by submitting the request form or emailing support@rcphones.com.
- Once approved, the customer will receive an RMA number. This number must be clearly marked on the outside of the return package.
- The product, along with proof of purchase, should be shipped to the following address: